Question 1

What is OpenSky24?

Accepted Answer

OpenSky24 is a European classifieds marketplace where you can buy and sell cars, property, electronics, services, home & garden items, fashion, pets and more. We connect buyers and sellers across Europe with a simple, secure platform.

Question 2

Is it free to create an account?

Accepted Answer

Yes — creating an account and browsing listings is completely free. Some categories offer free listings, while others require a small fee for premium visibility or multiple listings.

Question 3

Do I need to verify my email?

Accepted Answer

Yes. We require email verification to keep the marketplace safe and ensure buyers and sellers can communicate reliably.

Question 4

How do I post a listing?

Accepted Answer

Click the Sell button in the header, choose your category, fill in the details, upload photos, set your price and publish. Your listing will be live immediately after submission.

Question 5

How many photos can I upload?

Accepted Answer

You can upload up to 12 high-resolution photos per listing. Clear, well-lit images significantly increase buyer interest.

Question 6

Can I edit or delete my listing?

Accepted Answer

Yes. Go to My Listings in your account dashboard to edit details, update photos, mark as sold, or remove the listing entirely.

Question 7

Why was my listing removed?

Accepted Answer

Listings may be removed if they violate our posting rules (prohibited items, misleading information, offensive content) or if they are flagged by our moderation team. You will receive an email explaining the reason.

Question 8

How much does it cost to sell?

Accepted Answer

Many categories include free listings. For categories with fees, you can view current pricing on our Pricing page. Services listings include 1 free listing per 3 months; additional listings are 9.99 EUR quarterly.

Question 9

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards through our secure Stripe checkout. All transactions are encrypted and PCI-compliant.

Question 10

Will I be charged automatically?

Accepted Answer

No. All purchases on OpenSky24 are one-time payments. We do not store your card details or charge you without explicit confirmation.

Question 11

How do I get a refund?

Accepted Answer

If you believe you are eligible for a refund, contact us through the Contact page with your transaction details. Refunds are reviewed on a case-by-case basis within 5 business days.

Question 12

How do I contact a seller?

Accepted Answer

Each listing has a Contact Seller button or reveals the seller's phone number. We recommend messaging through the platform first for safety and record-keeping.

Question 13

Is my personal information safe?

Accepted Answer

Yes. We use industry-standard encryption and never share your email or phone number without your consent. Your contact details are only visible to logged-in users who view your listings.

Question 14

How can I avoid scams?

Accepted Answer

Always meet in person for local transactions when possible, inspect items before paying, and avoid wire transfers or payment outside the platform. Report suspicious listings immediately using the Report button.

Question 15

What should I do if I have a dispute with a seller?

Accepted Answer

We recommend trying to resolve the issue directly with the seller first. If that fails, contact us through the Contact page with evidence (messages, photos, receipts) and our support team will assist.

Question 16

How do I reset my password?

Accepted Answer

On the login page, click Forgot password? and enter your email. You will receive a secure link to reset your password within a few minutes.

Question 17

Can I change my email address?

Accepted Answer

Yes. Go to Account Settings in your dashboard and update your email. You will need to verify the new address before it becomes active.

Question 18

How do I close my account?

Accepted Answer

Contact us through the Contact page requesting account closure. We will process your request within 7 business days and confirm once complete.

Frequently Asked Questions

Getting Started

Posting Listings

Payments & Pricing

Buying & Safety

Account